SHOPPING INFORMATION

I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2-4 business days for production time before for your order can be shipped out, and the average shipping times is between 3-5 business days. Tracking numbers will be updated 2-3 days after your order has been SHIPPED. If you don't have a tracking number after 3 business please email us at info@koolmug.com

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 15 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund

I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@koolmug.com or use our Contact Us page. If the given address is wrong we can change the address to the correct one before the item is shipped.

How long does shipping take?

Shipping times vary as we only ship in the US from different fulfillment centers based on your location. The average shipping time is between 5 -10 business days.

PAYMENT INFORMATION

Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent, please use our easy return system to get a full refund.

I have a question that was not answered, can you help please?

Absolutely! We are here to help you make your home beautiful! Please send us an email to info@koolmug.com and we will be happy to assist you in any way we can.